Most items are made to order and ship via LTL Freight. Some items may ship common carrier (UPS or FedEx) at our discretion.
CANADA & INTERNATIONAL ORDERS
Please call us to determine proper shipping and exporting costs. 905-792-8685
See full warranty terms and file claims by clicking here »
Most items are custom made or made to order and are therefore non-returnable. Items that are regular stock items are returnable within 15 days of receipt of shipment if it is in its original condition. A full refund for the merchandise portion of the order will be issued for items meeting this condition. We can only refund shipping costs if the return is a result of our error.
Before order enters production, it is subject to a 10% cancellation fee. Once order is in production, it may not be cancelled.
STORAGE FEE POLICY
Orders cannot be released for shipment until receipt of the final balance. Any orders that remain at our distribution center for more than one week will be transferred to a long-term storage facility at the start of the second week. Depending on the order size, a $250-$500 transfer fee will be applied, and 1% of the order total will be charged per week of storage to the outstanding balance.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site place an order subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
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How we use collected information
Planters Magnifico collects and uses Users personal information for the following purposes:
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
- To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.